Public Sector Software Development
e-Governance
Public sector software has a constraint private systems do not: it must work for everyone. Not the median user on a recent phone, but the citizen on a five-year-old Android with an intermittent 3G connection who may be using the service once in their life. That single requirement changes almost every technical decision.
The Challenge & The Orus Solution
We turn complex business challenges into resilient, scalable digital systems.
The problem
Citizen services get built for the officials administering them rather than the citizens using them. The result is a portal that works in the department and defeats the applicant, who then arrives at the counter anyway.
Applications move between departments as files. Nobody — least of all the citizen — can say where an application is or why it has been sitting for three weeks.
- Portals unusable on the low-end devices most citizens actually have
- No visibility for the citizen on where an application stands
- Scheme eligibility decided inconsistently across offices
- Grievances lost between departments with no accountability clock
- Reporting assembled manually from departmental spreadsheets
Our solution
We build for the slowest realistic device and connection first. Pages must be usable on 3G on a low-end Android, which forces genuine discipline about page weight and removes the excuses that produce unusable government portals.
Every application carries a status the citizen can see and a clock the department is measured on. Transparency about where something is sitting is usually what actually moves it.
- Built for low-end devices and intermittent connectivity first
- Citizen-visible application status with an accountability clock
- Eligibility as versioned rules applied identically everywhere
- Grievance routing with escalation on defined timelines
- WCAG 2.2 AA accessibility as a build requirement, not an audit fix
Software solutions we build
Tailored services and software modules designed around your exact business model, tech stack, and growth goals.
Citizen service portals
Application, document upload, fee payment and status tracking, usable on a low-end phone.
Grievance redressal
Logging, routing, escalation on timelines and closure with citizen confirmation rather than officer assertion.
Scheme management
Beneficiary registration, eligibility verification, disbursement tracking and duplicate detection.
Departmental workflow
File movement, approvals and inter-departmental referral with every step timestamped.
Licensing and permits
Application through inspection to issuance and renewal, with validity tracked.
Public dashboards
Service delivery and scheme performance published openly, which tends to improve both.
Records digitisation
Legacy record capture, indexing and retrieval with retention policy applied.
Integration with national platforms
Aadhaar-based authentication where lawful, DigiLocker, UPI and India Stack services.
Security & compliance first
Government systems are held to a higher standard, and rightly so.
Why businesses choose Orus Studio
We build for the citizen's actual device
Not the department's desktop. That single decision is what separates a used service from an ignored one.
Accessibility from the start
Retrofitting WCAG compliance after a build costs several times more than designing for it.
Transparent by default
Citizen-visible status and published performance data, because opacity is where public systems lose trust.
No lock
in — Source code, documentation and data are the department's, which procurement should insist on and often does not.
Who this is for
- State and central government departments digitising services
- Municipal corporations and urban local bodies
- Public sector undertakings modernising internal systems
- Statutory boards administering licensing or schemes
- Agencies whose portal is bypassed in favour of the counter
What you get
- Citizen-facing service portal
- Grievance redressal with escalation
- Scheme or licensing management system
- Public performance dashboard
- Accessibility and security audit support
- Full source code and documentation
Frequently Asked Questions
Transparent answers about timelines, scope, technology stacks, and our process.
Will it work on low-end phones and poor connections?
Can you support a CERT-In security audit?
Do you integrate with Aadhaar and DigiLocker?
Who owns the software?
Digitising a public service?
Tell us which service and who uses it, and we will come back with a scoped estimate — including an honest view on accessibility and audit effort.